THE LABORATORY COMMITS TO:
1. Conducting testing in such a way as to meet the requirements of the DSTU EN ISO/IEC 17025:2019 standard and satisfy the needs of the customer, governmental authorities, or organizations that grant official recognition.
2. Adhering to sustainable professional practice and maintaining the high quality of the testing services provided by the laboratory (diagnosis and prevention of infectious, invasive, and non-communicable diseases; testing of animal and plant origin products and raw materials, feed, and feed additives for safety and quality indicators).
3. Timely carrying out work in accordance with the established methods (procedures) and customer requirements within the deadlines set by regulatory documents.
4. Using internationally and nationally recognized test methods, validated measurement procedures, and calibrated equipment during testing.
5. Adhering to the requirements of confidentiality and impartiality when conducting work.
6. Not exerting pressure on laboratory staff regarding testing, sample selection, or result issuance, and not involving them in any activity that could reduce confidence in the laboratory’s competence, impartiality, or objectivity of its activities.
7. Acting in compliance with the DSTU EN ISO/IEC 17025:2019 standard, continuously improving the effectiveness of the management system, and ensuring the maintenance of its integrity when planning and implementing changes within it.
8. Ensuring that employees are familiar with the management system documentation and that employees adhere to the established policies and procedures in their activities.
9. Planning its activities and establishing quality objectives.
10. Ensuring that personnel are aware of the rationale and importance of their activities and their contribution to achieving the goals of the management system.
Note: DSTU EN ISO/IEC 17025:2019 is the Ukrainian national adoption of the ISO/IEC 17025:2017 standard, so the acronym is kept for accuracy regarding the source document.